I wanted to get a smile makeover, but have never been happy with the dental work that gets done in my area. I was very upfront with my dentist about this. He suggested that I get dental crowns and we have the work done by the da Vinci lab in California. He said they have a reputation for being the best of the dental labs. I thought this sounded okay and we went forward. When the crowns finally came in, my dentist called me for a try in, but when I got there he said they weren’t happy with the crowns and were going to have them readjusted to meet with what he asked for. I was a bit confused by this because he told me they were the best. Then, before I left, some man came to pick them up and work on them. I don’t think they noticed I saw that. Now, how would a guy from a California lab get all the way to Mississippi the same day? I mean, yes, he could fly, but would they really fly someone out for this or just have the dentist send them back? I’m worried I’m being taken.

Evie

Dear Evie,

I’m afraid you are being taken as well. My best guess is, if he sent them to daVinci to begin with, that he’s having a local guy make the changes. That is not what you agreed to so he is being dishonest there. I will say there are some other red flags here as well.

When someone wants a smile makeover, the standard for that is porcelain veneers, not porcelain crowns. Now it is possible that you already had dental crowns there and that is why your dentist suggested them. If you didn’t, then that is a sign your dentist is not a skilled cosmetic dentist. They will often suggest crowns because that is a basic procedure they were taught in dental school and porcelain veneers require post-doctoral learning.

What Matters Most – the Dentist or the Lab?

The truth is even though the daVinci lab has branded itself as one of the top ceramist labs in the country, they are a large lab. Not all of their ceramists are what is known as master ceramists. These are the ones who would create the most beautiful work. daVinci will save their master ceramists for some of the top cosmetic dentists in the country and then give the unskilled dentist’s work to one of their lower level ceramists. Why is this?

The reason behind that is no matter how good a ceramist is, it will not make up for the deficiencies of the dentist. When it comes to smile makeovers it is the skill of the dentist that makes all the difference. They design the smile. All the lab can do is follow directions. Granted some follow directions better than others, but even the best ceramist cannot make up for a poorly designed smile makeover.

I am going to suggest you not allow your dentist to bond on these porcelain crowns until you approve them. He should use a temporory try in paste and you should get to see them in several different lightings. If you don’t love them, have him send them back to the lab. If he tells you that you are being too picky, remind him that it is a smile makeover and you are supposed to be picky. If he can’t get it right then maybe he should refund you and let you see a dentist that can do it the way you want.

If it comes to that, you will want to see a dentist who is AACD accredited. These are the top cosmetic dentists in the country.

This blog is brought to you by Philadelphia Cosmetic Dentist Dr. Michael Weiss.