Before the holidays, I went to my dentist to have a smile makeover done in time for Christmas with my family. When I went in for my consultation she told me that I was a good candidate for 360 Wrap Veneers. My big concern was that going all around the tooth they would need to take off more tooth structure than I was comfortable with. She assured me they wouldn’t need to take off much. So, I agreed. The temporaries seemed okay, but the permanent ones have had varies “teeth” fall out three different times. Once the wrap veneer came off, I noticed my tooth was just a little nub. This is not what I was expecting. I’ve followed all of their directions religiously. I don’t eat anything hard. I cut things up into tiny pieces and make sure things are further back when I chew. I even wear a nightguard when I sleep. They’re talking about getting a more powerful cement, but wouldn’t they have a good cement to begin with? I am beginning to feel taken for a ride and don’t know what to do. Any advice would be greatly appreciated.

Regina

Dear Regina,

I hate to say this, but you have been taken for a ride. Porcelain veneers are thin wafers of porcelain that go on the front of your tooth. The tooth preparation is minimal, similar to what you see in the image below.

This is not at all what you’ve described. I believe there term 360 Wrap veneers is a deceptive way of saying dental crowns. Crowns go around your entire tooth and would require more tooth structure to be removed in order to make room for the entire restoration. The fact that they can’t keep them in is another issue as well. While creating and bonding porcelain veneers is not taught in dental school, placing dental crowns is the bread and butter of dentistry and no dentist graduates (or at least should not graduate) without knowing how to bond them on properly.  You should not need to take any of the precautions they prescribed for you either. When dental crowns are done correctly, you can eat anything you want. A stronger cement is not likely to fix this. My guess is it has more to do with how they shaped your crowns to begin with.

Instead of just asking for a refund, I want you to tell them you want them to pay for a dentist of your choosing to fix this. Their practice was deceitful in how they handled this so if they give you a hard time about your request, let them know you will be going to the dental board about their ethics violations. That should sober them up.

Who Should Fix This Smile Makeover

You will want an expert cosmetic dentist to create a truly beautiful smile for you. While it is unfortunate that you will be stuck with dental crowns from now on because that tooth structure is gone permanently, you can still have a gorgeous smile. My recommendation is that you look for a dentist who is accredited with the American Academy of Cosmetic Dentistry. AACD accredited dentists are the top cosmetic dentists in the world.

I am sorry this has happened to you.

This blog is brought to you by Philadelphia Cosmetic Dentist Dr. Michael Weiss.